1- The concluded agreement:
When you deal with Sorted General Cleaning Services Company for buildings, or use the website, WhatsApp, phone, or any means affiliated with the company to make a reservation, you enter into a legally binding agreement subject to the terms and conditions. These terms define the relationship between you (referred to as “Client” or “User”) and the cleaning service provider (referred to as “SORTED” or “Company”).
2- Website and Content:
Our website, or any other channel affiliated with us, is subject to these following terms.
The content provided on the website may undergo some periodic changes without prior notice, so it is recommended that you review these terms regularly before booking any service.
3- Modification of the terms and conditions:
SORTED reserves the right to modify or update these Terms without prior notice, so it is your responsibility to review these Terms regularly.
4- Use of cookies and personal information:
Our website uses cookies to improve your experience while browsing our site. We store your cookies if you allow them to provide a better service.
5- Prohibited actions and use of content:
You, as a user of our website or any of our communication means, undertake not to use them for fraudulent, immoral, illegal, prohibited, harmful, or immoral activities.
6- Ownership and Copyright:
The contents of the website may not be reused without prior permission. All rights of the website are reserved and exclusive to SORTED and are protected by copyright laws.
7- Disclaimer of External Links:
We disclaim any responsibility for any external links that may appear during your browsing of our website, and we do not bear any responsibility for your use or access to any of them.
8- Contact information and working hours:
From Saturday to Thursday
From 10 am to 2 pm
From 3 pm to 7 pm
Address: East, Ahmed Al Jaber Street - Block 6 - Tamim Tower - Mezzanine - Office 2
WhatsApp number: +965 60434099
Phone number: +965 60332039
Email: info@sorted-kw.com
9- Service reservation and conditions:
The service reservation is made through the website, WhatsApp for services not mentioned on the website, or by phone.
10- Service Modifications and Site Conditions:
Original prices paid may be subject to change if there is a difference in the condition or circumstances of the facility, or if the service requirements change, or if the team finds upon arrival at the facility that the required service is different from what the customer selected on the website.
11- Change the length of service:
Some facilities may require longer periods to implement the service. The customer will be contacted if there is any change in the duration of the service implementation.
12- Waiver
It is not permitted to assign all or part of the contract from one client to another without the written consent of SORTED, and the client shall bear the costs of the assignment and the value of the damage, if any.
13- Tasks of workers and work team:
The work team undertakes to carry out all the tasks assigned to it by SORTED and requested and specified by the client through the website or by an agreement concluded between the two parties in a contract. These tasks include what the client chooses from the list of services, which includes cleaning work of various types, arranging, etc. The company's services do not include any cooking tasks, preparing and preparing food, or caring for, or babysitting children, the elderly, or people with special needs, as we disclaim responsibility in the event of any problem in this regard, and legal measures will be taken in the event that the worker is employed in a field other than his specialty.
14- Customer and Equipment Responsibilities:
The client is responsible for providing all data related to the facility where the service will be provided, as well as clarifying and providing data on all required tasks, and providing the team with toilet cleaning tools unless they are requested to be purchased from SORTED.
The customer must ensure that water and electricity are available at the facility to perform the service as agreed. Security must also be provided to the team performing the service. SORTED reserves the right to cancel the service and collect 100% of the service fees if it is found that water, electricity or security are not available upon the team’s arrival at the facility.
15- Change, suspension and cancellation policy:
– Customers can reschedule or cancel the service by submitting a request to the company at least 24 hours in advance, without any additional fees.
– A service fee of 50% will be charged in the event of cancellation or change made less than 24 hours before the service appointment.
- A service fee of 100% will be charged if the service is cancelled after the team arrives.
– The worker fee is collected at a rate of 100% when any worker is rejected, for any reason, upon his arrival at the client’s premises.
The subscription can be suspended for a maximum period of two weeks, provided that notification is made 10 days in advance. In the event that the offer subscription is cancelled after its start, the full amount of one day’s service will be collected (at the original service price).
16- Protection of valuable, rare and special property:
The customer bears full responsibility for protecting his valuable and important possessions, as SORTED disclaims any responsibility for the loss or damage of any of these possessions or belongings.
The customer is responsible for reporting any furniture, antiques, and valuable paintings and specifying what is not allowed to be approached during the booking process on the website. This must also be explained to the team leader or worker while he is at the facility.
– The customer is responsible for identifying the clothes that require special care if choosing the ironing, folding or housekeeping service.
17- Reporting problems:
- The customer must report immediately in case of dissatisfaction or due to poor service, damage, or theft within 24 hours so that we can take the necessary measures. This is done by communicating via WhatsApp, phone number, or email.
18- No-show Policy:
– A no-show fee applies if there is no person available to allow the team to enter, or if the team is refused entry to the facility’s work area. A service fee of 100% will be collected.
-If the customer informs the crew to wait, the service start time will be calculated 15 minutes after the crew arrives, and fees must be paid accordingly.
19- Public health:
We consider the health and safety of our team to be of utmost importance and we are keen to provide a healthy and safe environment for our customers. We also periodically check the health of our staff and ensure that there are no symptoms on any of our team members before, during and after performing the service.
20- Reporting the health or safety of our employees:
Please, we ask customers to report to us any symptoms or infectious diseases that may be transmitted to workers or employees, in order to ensure the safety of our members and other customers.
In the event of confirmation of the presence of an infectious disease, work will resume after the end of the infection period, after sterilizing the facility.
21- Professional integrity:
It is not permitted to recruit, transfer or employ any of SORTED’s current employees who work under the company’s sponsorship, and in the event of such action, SORTED reserves the right to comply before the courts in the State of Kuwait.
22- Payment methods:
Our customers can pay in cash, direct deposit or transfer to our designated bank account, online transfer, or pay via K-Net. If payment by card is chosen on the website, payment is made through a third party. The company also has the right to suspend the service in case of non-payment.
23- Recovering the customer’s payment:
The customer’s payment will be refunded if an error occurs after the payment process and the service is not implemented.
- No refund is possible if the service is completed unless there is a tangible reason reported within 24 hours of the service ending.
24- Damages:
-SORTED shall not bear any responsibility for damages resulting from lack of information, failure to provide complete data about the facility, or negligence by the customer.
- SORTED is not responsible for carrying out actions not mentioned in the contract or not selected on the website before completing the payment process.
- SORTED shall not be held responsible if the customer does not mention all necessary instructions or precautionary measures for dealing with the facility and the items in it during the provision of the service.
We are not responsible for any color change, erosion or scratches on the floors after cleaning and removing dirt from them.
We disclaim any responsibility for the inability to remove old or permanent stains that cannot be treated.
We disclaim any liability for damages resulting from the use of the customer’s defective equipment, or due to the intervention of a third party during the cleaning process.
We are not responsible for fires if the customer does not comply with safety requirements.
We disclaim any responsibility in the event of injury to children and people outside the team if they are present at the service implementation site. We strongly recommend keeping children and people not concerned away from the service implementation sites to avoid injuries.
24-Lost and Found:
-The customer is responsible for keeping and storing valuable items before the team arrives at the facility as a means of protection against loss or misplacement of any of them. In the event of any of these items being lost, please notify the company within 24 hours so that we can take the necessary measures.
The reporting process must include an accurate description of the missing item and the last place it was seen, as the specialized team will conduct a comprehensive investigation with the entire cleaning team that was present at the site.
The company’s responsibility is limited to the cost of the cleaning service provided, as the company does not bear responsibility for the loss of any item unless there is conclusive evidence of the theft by the work team.
This policy is subject to the laws of the State of Kuwait. Any disputes will be resolved amicably between the two parties, and if not mutually agreed upon, they will be resolved legally through arbitration or mediation in accordance with the laws of our country.
25-After service inspection:
– The service may require the presence of the client or his representative at the beginning and end of the cleaning session for inspection purposes.
Our company reserves the right not to return the service, so we advise the customer to conduct a thorough examination after the service is completed.
26- The legal aspect:
This company is subject to the laws of the State of Kuwait. Any disputes will be resolved amicably between the two parties, and if not mutually agreed upon, they will be resolved legally through arbitration or mediation in accordance with the laws of our country.
– Severability
All rights and restrictions contained in this Agreement may be exercised, shall be applicable and binding only to the extent that they do not violate any applicable laws, and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, void or unenforceable. If any provision or portion of any provision of this Agreement is held to be illegal, void or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter in question, and that all such remaining provisions or portions thereof shall remain in full force and effect.
27- Our concern for customer satisfaction:
At SORTED, we prioritize our customers’ satisfaction, so we provide a special plan that suits each customer’s needs. If we do not meet expectations, the customer has the right to report within a maximum period of 24 hours, as we are happy to visit again and do the tasks that you did not like.
We welcome all inquiries, suggestions and complaints.
28- Privacy Policy:
We respect the privacy of our customers, as we treat your data provided with complete privacy and confidentiality.